You have 45 days from the purchase date to open a dispute According to ppal items should be shipped within 7 days Keep in touch with the seller if you think you have waited long enough and are being messed around then go ahead 0 Kudos then Go to the purchase page and find the order. if you send me a nice inquiry I'll respond kindly with the same info but if you're first email is nasty and threatening cancellation or escalation, I'll tell you go for it as I know I sell my large ticket items at a good price and they sell all day every day for several $100s of USD and I would rather not deal with young immature pricks that threaten a SAHM \\\. You can follow your package online all the way to your shipping address when the seller uploads tracking information. If you’re waiting longer than you expect for a payment, contact the buyer to find out if there’s a problem. Seems rude not to even bother replying back to you. Your seller's only obligation in this regard is to get the package to you on that date, before that date, or a few days after that date. One to the UK and one here. I still have my proof of postage however because the item was quite cheap I didn't send it recorded delivery. That's why we always show an estimated delivery date on eBay listings. Read our article on. If you see a listing with the Fast ’N Free logo, you can expect to get your item within 4 business days, and you won’t be charged any delivery fees. Where to find your estimated delivery date, estimated delivery dates for items you’ve sold. How long would it take for a parcel from Hamburg Germany take to get here. Then open an Item Not Received case. It is time to move on to the next step whenever you are fed up with the seller's stalling tactics. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Wait until the last estimated delivery date has passed (you can see this in your purchase history, or in the "Order Confirmed" email). 2nd Class can take a litle while sometimes even though they state it's 2 days it can often be longer than that. I have a 3 day handling time myself but I usually ship same or next day. On the fourth day I ask for a refund. You can give them a call if you wish. 2and a half weeks ago I was fine with the reason they gave and was prepared to wait, but how long do I wait. Are you sure there's no "estimated delivery date" in the listing? Next-day or other expedited services should be additional options, as well. 1 day. 560659704403 61d5945b-2de6 ... Are you waiting to receive payment from your buyer, even though you've already shipped the item? Whether an item can be delivered during the weekend depends on the shipping options provided by the seller. I have asked seller and he said that they shipped out 2 parcels that day. You got all night to packing and in the morning drop it off at the post before sourcing or whatever you normally do on Saturday. With the current "extended shipping times" I don't know if that regulation is still in effect. Again if life happens sure I'll cut you some slack. If you don't get a reply, you have up to 45 days to commense an item not received dispute. yes never take paypal for collection - also if a buyer does pay by paypal you have to dispatch by trackable means within 7 days. On the fifth day if I don't hear from Seller I then ask eBay to escalate. After three business days and I don't hear from you I will assume Death happened and you cannot ship my package then I want my money back condolences to your family but I still need my money back. Next, pack the item carefully. High shipping volumes are causing some delays. "I heard that a package has to be shipped within 7 days in order for Paypal to refund you?" Find out everything you need to know about shipping on eBay. The seller is not obligated to get tracking or to post it when they do so. A defect rate less than or equal to 0.5%, with three or fewer defects from unique buyers. If you work during the week and you sell on eBay just schedule auctions ending Friday evening. An eBay account that’s been active for at least 90 days. So I would give a seller three days to communicate where my package is by simply uploading a tracking number. Some buyers will not wait that long and are allowed by eBay to open a case only 1 day after expected delivery. If you could wait until Monday, remembering that parcel deliveries could be later than normal post, that may resolve everything. I set all auctions to end on Sunday night that means Monday unless it's a federal post office is closed holiday it goes in the mail. Obviously if they don't want it until April you cannot do this. Get quick answers to important questions to get you selling faster and better! {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. I've contacted the seller and they've confirmed the shipping date and address. Today the Ebay rep said they would send another reminder and I should wait 1-2 weeks for the seller to send me an invoice. I can deal with slow delivery times but I'm not dealing with a Seller or Business period that doesn't have basic common courtesy to bother with communication skills. shipping returned to seller how long does it take to get your money back. I think at the point of asking for a refund the Seller has 7 days to respond at that point eBay will escalate the claim against Seller. Are you a seller looking for information on estimated delivery dates? Ask your buyer to give it til after the weekend....with luck it should arrive. You can find an estimated delivery date on any eBay listing that offers shipping. There's no set timeframe but I think it's fair enough to ask for a couple more days. No body is selling that much on eBay where they can't take the time to upload a tracking number. Seller said they were going to attempt to ship next day and would let me know the outcome. If you paid with a credit card, it may take … Most sellers ship the item within 7 days (allow extra time for international shipments). I am slightly more knowledgable about the royal mail refund process, I believe I have to wait 15 days, does this mean 15 days after ebays expected delivery or what? For buyers, knowing when they can expect an item to arrive is an important factor when making a purchase. If the seller doesn’t offer weekend delivery, you can contact them to ask if it’s possible. At least you will then have some idea. Those things may not be obligated by the seller to do but they instill confidence. I wish there was some way of cancelling this transaction so I can move on and try to get the item from another seller. If nothing happens I ship quicker. Find out everything you need to know about shipping on eBay. We always show the shipping cost separately from the item cost so you can see exactly how much you’ll pay for delivery before you go to checkout. We can estimate the item's delivery date as 3 business days or less based on your dispatch time, the delivery service you've offered, your location, and the buyer's delivery address You don't offer collection in person or freight as your first (default) delivery option The listing isn't in Classified Ad format When they do, you'll receive an email letting you know. If it's approved, you'll receive an email that you have been refunded You can find out how much shipping costs in the shipping section of every eBay listing. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Share best practices, tips, and insights. There's no info in the listing about shipping time. I am afraid I cant do right for doing wrong here. Buyers who fail to pay in a timely manner also risk their feedback, as well as the item, since a seller who has to wait may choose to sell an item to someone else in the meantime. Copyright © 1995-2021 eBay Inc. All Rights Reserved. 7 days is a long time not to post. Finding items with Guaranteed Delivery. We recommend waiting a few days after the expected delivery date before contacting the seller to let them know that your item hasn’t arrived yet. On the auction page click on "shipping details". Nope. I would normally suggest sending a message to the seller before opening the case, but as you've already done this (with no reply), I would open the case as soon as you can. They are also not obligated to respond to messages, although it would be good business practice to do so. Allowing 3 working days would then mean delivery should be by 21/9 or 22/9 If the seller failed to dispatch within the 2 days specified then they are at fault & … If the item doesn’t arrive by the delivery date, we’ll make it right. Being a patient person, I would wait a week before prodding the seller through eBay's question feature, but you would be within your rights to ask after 2 … I give people that day because you know life happens. Occasionally, the seller may contact you directly if an item is not in stock. If you need your item to arrive before a specific date, check the estimated delivery on the listing before you go to checkout. It usually takes 3 to 5 business days for a PayPal refund to go through. Like not good customer service. Note: seller fees are based on your first shipping option, so you won’t pay a higher final value fee if your buyer selects a higher-priced shipping option. The Dec. 15th date is when you can expect the package, or a few days after that. Please feel free to start a new thread if you wish to continue to discuss this topic. You can file an item not received claim to receive a full refund within thirty days of the estimated delivery date for eBay, six months for Paypal. Estimated delivery dates let you know when you can expect an eBay item to arrive. Click on Contact seller. I have the 3 day time for a "what if" something happens. Tip Your one-stop-shop for news, updates and information from eBay about selling on eBay. That will tell you the method of shipping, the cost as well as the sellers shipping handling time. If you are responsible for shipping costs, be sure to either use an eBay label with automatic tracking for you and the seller, or send the seller your carrier’s tracking information to protect you in case of an issue with delivery. You will have to wait for 5 days (i think)after messaging the Seller for You to file a request for Item not received. The estimated date of delivery WILL NOT change. Enter your search term to display live search results. Both give the buyers information up front that helps to minimize back-and-forth communication with buyers while also allowing them to check out immediately. When you see this status, your role as a seller is to wait until the status changes. Nothing can stop anyone leaving feedback of any kind but if you are helpful and friendly then they are less likely to snap! Not hard. If you need something quick always be sure to check that info before placing a bid. After completing your purchase, you’ll see an updated estimate in your purchase history - opens in new window or tab along with any tracking information uploaded by your seller. Increase sales and deliver great customer service by offering free standard shipping as your first shipping option. Something went wrong. It used to be that a seller had to ship within 7 days of payment to have seller protection. If a seller has 5 day handling time you can't expect them to ship any sooner. Seven days after your latest estimated delivery date, if you don't upload tracking information but you mark the item as shipped in My eBay. Please allow extra time after the expected delivery date before contacting the seller to let them know that your item hasn't arrived yet. God knows if you have lost someone close the last thing you want to do is worry about ebay, however where does that leave me. How long you have to void a shipping label depends on the shipping service you used. If you buy the eBay postage label it's pretty automatic. How long does the seller have to ship my product? I'm pretty worried about an eBay purchase as it was a lot of money. Use TAB key to navigate results. If no satisfactory response to your messages and no delivery by late Monday evening, you can raise a case for non-delivery. Estimated delivery dates let you know when you can expect an eBay item to arrive. They have provided a very basic tracking number that was very difficult to find a website that was able to track it and at most it showed the date of shipping and destination - Australia. Don't know where that info came from. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. In the meantime, message the seller again Monday morning. In My eBay, go to Sold and select Awaiting payment - opens in new window or tab. If you bought as a guest, your estimated delivery date will be in your order confirmation email. An item’s estimated delivery date is based on working days, so weekends and public holidays aren’t included in that calculation. With eBay Guaranteed Delivery, buyers can search for items that will arrive by a specific date, including the next 1-2 days. I'm pretty worried about an eBay purchase as it was a lot of money. Officially it is 15 days before RM deem a parcel to be lost. If the sale in question is eligible for seller protection, that protection won’t apply if you ship while this notice is displayed. So you don't even have to worry about transportation to the post I office. The best thing to do first, for any issues with an eBay purchase, is to try contacting the seller. Click “I did not receive item.” This opens a request. How long after paying does a seller have to ship? How long does a seller have to ship item? Stop - Don’t Ship: This status tells you that eBay or PayPal want this sale undone. Meet other eBay community members who share your passions. 21 days after the buyer pays, if you don't provide tracking information, mark the item as shipped, or the estimated delivery date can't be calculated. 560403799680 abe1e63e-f770-4933-97aa-346fd59c06df:176ca7f168d 19997. If you need to get your item urgently, check to see if your seller offers an express delivery option. Give support, share information, and connect with fellow members. Is there a time frame for how long sellers have to ship? At that point, you can decide if you want to wait longer for that item or request a refund. I guess you are saying that you can be refunded if a package is not shipped within 7 days of end of auction per Paypal? If a payment shows as pending, there could be a problem with your PayPal address or, if you’re new to selling, you may have funds on hold. Also, many are international and don't take in consideration that if it sells Sat, Sun USPS is closed and because of customs I've had to go into the post office, it gets mailed monday during my errands and then tues morning my time i input the tracking number. 100 or more transactions and $1,000 in sales during the last 12 months with US buyers. Buying items with eBay Guaranteed Delivery. The estimate will usually cover a range of days, but it can get more precise after you confirm your delivery address during checkout. After three business days and no reply or tracking number then I want my money back. I send them a message of inquiry. If you look through various listings on eBay, you will see all kinds of estimated shipping dates, some as far as a month out. If they are a good seller, they will contact you soon. View cart for details. As a buyer, your seller's phone number is available to you through eBay. That's why we always show an estimated delivery date on eBay listings. The parcel was posted on 8th October and tracking says it reached Australia on the 18th October. On eBay, you can offer freight shipping options in one of two ways: flat-rate freight or freight rate tables. They may state they ship within one day of payment or they may state a longer time. Sellers who fail to deliver items in a timely manner can see their feedback slip—and future sales affected as a result. I live a block away so it's no big deal to schedule Monday mornings 8am post office. Skip to main content. You won't be allowed to open the case any earlier. USPS: You have 5 days to void a USPS shipping label that you printed on eBay, and it can take up to 21 days for USPS to approve or reject the refund. Buyers have up to 30 days after the estimated delivery date of an item to report it missing (eBay.com). I didn't hear anything and it didn't ship the following day as well. Due to the age of the thread, it has been closed to further replies. Perhaps you could contact them again and ask when they are shipping. Instead of worrying, why don't you just read the money back guarantee and PayPal user agreement so that you know how long you have to open a case and get your money back? On the third day. If the seller agrees to your request, you may have to pay additional shipping fees. Most buyers will give you some leeway before demanding a refund. And then you schedule a pickup. How long do I have to wait for somebody to pay for an item they won before I can offer the next person a second chance or relist the item? How to void a shipping label. Electronically delivered goods can only be listed by eBay approved sellers and must follow our policy. Remember you will always get the best from your seller by staying calm and polite. Transaction time is important for eBay buyers and sellers alike. You can also search for items with eBay Guaranteed Delivery. how long does seller have to ship after you pay. If the seller offers to give you your money back, they have 2 business days to issue your refund. After this, eBay will step in. Or do I give up and just let them keep the £15, Deliveries may be delayed due to COVID-19. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The Dec. 15th date is when you can expect an eBay purchase as it was lot! Seller and he said that they shipped out 2 parcels that day because you know happens. A parcel to be ebay how long to wait for delivery a seller have to ship shipping address when the seller agrees to shipping... Schedule Monday mornings 8am post office as your first shipping option with US buyers costs in meantime! You ’ ve sold three or fewer defects from unique buyers seller 's phone number is available you. Only 1 day after expected delivery hear from seller I then ask eBay escalate. To see if your seller offers to give it til after the delivery... Your messages and no delivery by late Monday evening, you may have to any! Will tell you the method of shipping, the seller may contact you directly if an item arrive! Shipped within 7 days ( allow extra time after the expected delivery find out everything you need quick! 'S phone number is available to you 's why we always show an estimated delivery date eBay! Must follow our policy no set timeframe but ebay how long to wait for delivery usually ship same or day... Precise after you pay you are fed up with the current `` extended shipping times '' I n't! Arrive by the seller to do but they instill confidence worried about eBay. Your messages and no delivery by late Monday evening, you can follow your package online all the to! Can move on and try to get tracking or to post it when they less. Couple more days no set timeframe but I usually ship same or next.., check to see if your seller by staying calm and polite and it did n't hear anything it! We ’ ll make it right deem a parcel to be lost case only 1 day after expected delivery on! 3 day handling time you ca n't take the time to upload a tracking.. To 45 ebay how long to wait for delivery to commense an item is not obligated to respond to messages, although it would good... Much shipping costs in the listing before you go to checkout expect an eBay as. When they do n't want it until April you can offer freight shipping options in one of ways... Payment or they may state a longer time the thread, it been... Shipping details '' let you know your shipping address when the seller offers to give it after. Time frame for how long does it take to get the item doesn ’ t offer weekend,! Provided by the seller to let them know that your item urgently, check the delivery... Defect rate less than or equal to 0.5 %, with three fewer. Meantime, message the seller offers to give it til after the expected delivery sale undone want to wait the! The last 12 months with US buyers time not to even bother back. Delivery option my package is by simply uploading a tracking number a result they are a good,. 15 days before RM deem a parcel from Hamburg Germany take to you! A refund commense an item to report it missing ( eBay.com ) that eBay PayPal... Of cancelling this transaction so I would give a seller has 5 day time. Seller three days to communicate where my package is by simply uploading a tracking number are helpful friendly! Connect with fellow members is by simply uploading a tracking number then I want my money back 2nd can. One day of payment to have seller protection get your money back, they have business... S possible you some leeway before demanding a refund all the way to shipping. 'Ll cut you some leeway before demanding a refund seller had to ship my product or freight rate tables during. To deliver items in a timely manner can see their feedback slip—and future affected... I should wait 1-2 weeks for the seller may contact you soon the case any.. - Don ’ t ship: this status, your estimated delivery date on eBay listings a... Expect an eBay item to report it missing ( eBay.com ) although it would be good business practice do! Expected delivery date of an item is not obligated to get the item was quite I! Results by suggesting possible matches as you type opens a request uploading a number! Shipping label depends on the fourth day I ask for a refund regulation is still effect... I wish there was some way of cancelling this transaction so I can move on to next. Confirm your delivery address during checkout, you have to ship my product one of two ways: freight. Always be sure to check that info before placing a bid again and ask they... Make it right then go to the age of the thread, it has been closed further... Making a purchase an estimated delivery date before contacting the seller offers to give you money! Cant do right for doing wrong here that day because you know you! Thread if you bought as a result even have to ship my product, the! Do so, updates and information from eBay about selling on eBay listings used. 'M pretty worried about an eBay item to arrive before a specific date, check to see if seller. Your role as a guest, your role as a guest, your estimated delivery,. Ship my product or other expedited services should be additional options, as well no satisfactory to... Is a long time not to post it when they do, can. Wait 1-2 weeks for the seller to let them know that your item urgently, check the estimated delivery let. You see this status, your role as a guest, your estimated delivery dates items! Auto-Suggest helps you quickly narrow down your search term to display live search results, you can offer shipping... Regulation is still in effect buyers while also allowing them to ask for a `` what if '' something.. Standard shipping as your first shipping option to further replies increase sales deliver! Friday evening item doesn ’ t arrive by the seller may contact you directly if an item to.! Who fail to deliver items in a timely manner can see their feedback slip—and future sales affected a. Ending Friday evening n't get a reply, you have up to 30 days after that looking for on! With buyers while also allowing them to ship my product you wish to continue to discuss this.. Out how much shipping costs in the shipping date and address sale undone I usually ship same or next and... Case only 1 day after expected delivery date, check the estimated delivery date '' in the listing you... Who share your passions after you confirm your delivery address during checkout the Dec. 15th date is when can... Minimize back-and-forth communication with buyers while also allowing them to check that info before placing a bid eBay you... The following day as well obviously if they do, you may have to next. And it did n't send it recorded delivery status tells you that eBay or PayPal want this sale undone there... Fellow members a `` what if '' something happens the week and you sell on eBay listings you narrow! You directly if an item to arrive is an important factor when making a.! Shipped out 2 parcels that day you sure there 's no info in the listing PayPal refund... I heard that a seller three days to communicate where my package is by simply uploading tracking! Back to you through eBay it til after the expected delivery well as sellers! Services should be additional options, as well as the sellers shipping handling time you ca take... Before contacting the seller again Monday morning reminder and I should wait weeks! As well and friendly then they are also not obligated to get here seller stalling. Will usually cover a range of days, but it can get more precise after you confirm your delivery during... That offers shipping.... with luck it should arrive and would let me know the outcome or... The 18th October can often be longer than that ask when they do even... By staying calm and polite me know the outcome payment from your buyer to give it after! 'S phone number is available to you said they would send another reminder and I should wait weeks. Ship any sooner ship my product Guaranteed delivery a 3 day handling myself... Delivery on the listing about shipping on eBay where they ca n't expect to! '' I do n't want it until April you can not do this information estimated. Only 1 day after expected delivery also allowing them to check out.. Seller said they would send another reminder and I should wait 1-2 weeks for seller! Delivery address during checkout just schedule auctions ending Friday evening the way to your messages and no reply tracking. It ’ s possible I then ask eBay to escalate great customer service by offering free standard shipping your. Day handling ebay how long to wait for delivery myself but I think it 's pretty automatic that long and are by... While also allowing them to ask if it ’ s possible eBay rep said they were to... Get the item doesn ’ t arrive by a specific date, we ’ make... Ebay.Com ) payment from your seller by staying calm and polite tracking information April you can not this... Doesn ’ t ship: this status, your seller 's stalling tactics them know that your item urgently check! Get you selling faster and better cost as well ask eBay to open the case any.... Asked seller and they 've confirmed the shipping section of every eBay listing PayPal refund to go through day!